Analytical thinker and ever-enthusiastic learner with excellent communication and organizational skills. Adaptive to and interested in diving into innovative technologies and opportunities. Seeking challenges, opportunities for growth, and looking to leverage experience, technical aptitude, customer service, and creative problem-solving skills in Business Analysis and Project Management.
Experience
Washington University in St. Louis, IT project Manager 1
Washu IT, Portfolio and Project Management Office and End User Services
March 2015 - March 2018
§ Managed project management lifecycle from requirements gathering to implementation and transition to operations for user support IT implementations.
§ Worked to e-Faxing solution as a Service including financial pricing outlook, requirements validation, and transition plan in concert with a VOIP project.
§ Transferred an acquired clinic to supported University IT processes, including Network, Electronic Medical Records, and user devices.
§ Migrated 8000+ School of Medicine faculty and staff from various email solutions to the central University Microsoft Office 365 solution.
§ Supported the establishment of a Portfolio and Project Management Office at WashU IT.
§ Worked in establishing PMBOK Project Management methodologies for IT at WashU.
§ Established SharePoint 2013 environment with cross-company collaboration options.
§ Stood up and configured a SaaS time entry system, with adoption for 300+ IT workers.
§ Designed reporting for labor metrics for Sr. Management out of time entry data structure.
§ Plan and execute on department communication plans and efforts in support of projects.
§ Support other IT rollouts, expansions, moves, and clinic acquisitions for the University.
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Washington University in St. Louis, Project Coordinator
Information Services & Technology, Customer Service and Shared Technologies
March 2013 - March 2015
§ Coordinated the migration of 4000+ University staff members to Microsoft Office 365.
§ Facilitated collaboration across 6 Academic IT Support Organizations in support of their email migrations.
§ Monitor and track project status and milestones across Customer Services and Shared Technologies group - including server support, communications, and desktop support work.
§ Plan and execute on department communication plans and efforts in support of application and server support projects.
§ Establish and maintain service desk application solution for six decentralized IT departments across the University, including work with guiding steering committee.
§ Develop use cases, test plans, and training materials in support of projects.
§ Assist in establishing asset management systems and processes.
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Washington University in St. Louis, Customer Service COordinator
Information Services & Technology, Customer Service and Shared Technologies, Software Licensing
December 2010 - March 2013
§ Assist University users in ordering and installing software.
§ Assess software costs compared to University needs for new items.
§ Ensure licensing compliance and understanding for the University.
§ Coordinate budgeting of the Software Licensing department.
§ Process analysis and process mapping by request for University departments.
§ Establish and support department websites.
§ Assist in an Exchange Server migration project.
§ Assist other projects as needed.
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FedExOffice Print & Ship Center, Lead Production Coordinator
Centers in Des Peres, MO and Fenton, MO
June 2006 - December 2010
Responsible for daily tasks that allow the center to run smoothly, including:
§ Provided leadership to team members and ensuring communication between shifts.
§ Document creation, manipulation, and consultation over business cards, brochures, posters, and other documents via Adobe Illustrator, Photoshop, and InDesign.
§ Trained new center team members.
§ Performed consultative selling to customers.
§ Tracked and logged all production jobs.
§ Ensured quality throughout the production process.
§ Coordinated and conducted shipping related services and activities.
Notable Projects
Office 365 Migration
- Flagship Project of Reorg Transition Program
- 12000+ Faculty, Staff, Students Migrated
- 10+ Email Environments Retired
- 4+ Years of Work
WebHelpDesk
- Established for 5 Academic School IT Groups
- Collaborative Platform for Decentralized IT Org
- 4000 Faculty and Staff Supported
Clinic Acquisitions
- Transitioned Clinics to WashU IT Support
- Migrated Users, Data, Network, Servers
Innotas (Now Planview PPM Pro)
- Established Project and Ops Time Reporting
- Developed Training for 300 IT Staff
- Established Metrics for IT Time Investment
Skills
Technologies
Advanced Experience:
Microsoft Project, Access, Visio
Office Suite - Word, Excel, PowerPoint, OneNote, Outlook
SharePoint 2007, 2010, 2013
Office 365 / OneDrive / Box
Planview PPM Pro (formerly Innotas)
WebHelpDesk
Intermediate Experience:
Adobe InDesign, Illustrator, Photoshop
Atlassian Confluence
Service-Now
FileMaker
Introductory Experience:
Atlassian Jira
SQL / SSRS
Introduction to Java Programming,
Introduction to Visual Basic C#
PowerShell
Education
Washington University in St. Louis
Sever Institute
Master's in Project Management
Graduated Dec 2014
Webster University
B.A. English Literature
Graduated May 2007
University of Chicago
Incomplete Work towards a B.S. in Astrophysics
Attended Sept 2000 - Dec 2003
Certifications
Project Management Professional (PMP)
Project Management Institute (PMI) - March 2018
Chancellor’s Certificate in Programming
University of Missouri – St. Louis - November 2017
ITIL Foundation V3
IT Service Management - July 2013